Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* CUSTOM SIZE AND OR DESIGN.
* ALL SALE ITEMS ARE FINAL SALE.
To complete your exchange, we require a receipt or proof of purchase.
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to your gab mc neil account, within a certain amount of days.
We only replace items if they are defective or wrong size. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 4030 Rue Saint-Ambroise, Montréal, QC, H4C2E1, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
To return your product, you should mail your product to: 4030 Rue Saint-Ambroise, Montréal, QC, H4C2E1, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.